e-Insurance
Financial Times Prentice Hall (Verlag)
978-0-273-65363-9 (ISBN)
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e-Commerce has the power to revolutionise the way the insurance sector does business. However, few companies have fully embraced the opportunities it offers. Those that have done so have gained a significant strategic advantage over their competitors. What is more, with regulations relaxing and new entrants moving into the market, existing companies will have to adapt, innovate or pay the price. e-Business offers enormous potential not only for customer acquisition, retention and management, but also for cutting business operating costs and improving efficiency. e-Insurance: Taking the insurance industry online presents a global overview of the market drivers of e-business across all lines of insurance, detailing winning strategies for a variety of business areas, backed up with case studies. At a time when the industry is undergoing a radical overhaul, this briefing is a must-read - whether you are already committed to conducting business online or starting to review the possibilities for your company.Coverage includes: *Building the e-business *Successfully blending e-commerce with existing business *Managing online relationships *Creating brand value *Trust and security issues *Implementing claims e-notification and tracking *"Perspectives from the battlefield" - case studies include Barclays, Cisco, PriceWaterhouseCoopers, Unisys
Mark Moore is a financial writer with a particular interest in e-business issues. He holds a BA (Hons) in Classical Civilisation and Philosophy from Goldsmiths College, University of London. He writes on financial and business-related issues for a range of publications in Europe and the US. Mark is an acknowledged expert on e-business security and also the author of the FT Finance Management Report E-Commerce Trust and Security (1999) and the Reuters Report The Next Generation Delivery of Retail Financial Services.
Executive summary Acknowledgements An introduction to e-business in the insurance industry *First thoughts *The rise of the Internet *Drawbacks to the telephone as a selling and organising tool *The cost advantage issue *The nature and origins of insurance *Insurance today *Similarities between the insurance and banking industries *Virtualisation and the retail banking industry *Factors behind the adaptability of retail banking services to virtualisation *Contrasts in the virtualisation potential of e-banking and e-Insurance *A fundamental problem: insurers are risk-averse! *A dynamic in favour of e-insurance: insurance as a 'necessary evil' *Direct Line *Conclusion Perspectives from the battlefield *Barclays Bank *BEA Systems *Cisco Systems *Mercator *Mynd *PMI Management Consultancy/Chartered Insurance Institute *Executive summary *PricewaterhouseCoopers *Rebus Insurance Systems *Unisys The internet as a delivery channel for personal lines business *Overall objectives for e-insurance facilitation The internet as a delivery channel for commercial lines business *Questions and answers e-Commerce and insurance brokers: opportunity or threat? *A state-of-the-art analysis *Enriching client relationships through digital business designs Building the e-business *Formulating a cost-benefit analysis *Testing the market *Timing *Financing an e-business initiative *Breaks into profitability *Selecting the operational team *Selecting the technology *Setting targets for take-up *The design of the website *Administering the website *Administering claims handling online Using e-commerce to build customer relationships *Marketing *Public relations Legal and regulatory issues *The legal and regulatory issues e-Business trust and security *The communications safety problem *The Internet trust challenge *Internet trust - remedies *The Internet security challenge *Existing customers are a favoured and privileged group Emerging electronic channels for e-insurance *Interactive digital television *Mobile commerce and insurance
| Erscheint lt. Verlag | 20.2.2001 |
|---|---|
| Reihe/Serie | MB Finance |
| Verlagsort | Harlow |
| Sprache | englisch |
| Maße | 210 x 297 mm |
| Gewicht | 528 g |
| Themenwelt | Mathematik / Informatik ► Informatik ► Web / Internet |
| Wirtschaft ► Betriebswirtschaft / Management ► Marketing / Vertrieb | |
| Betriebswirtschaft / Management ► Spezielle Betriebswirtschaftslehre ► Versicherungsbetriebslehre | |
| ISBN-10 | 0-273-65363-6 / 0273653636 |
| ISBN-13 | 978-0-273-65363-9 / 9780273653639 |
| Zustand | Neuware |
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