Advances in Speech Recognition (eBook)

Mobile Environments, Call Centers and Clinics

Amy Neustein (Herausgeber)

eBook Download: PDF

2010 | 2010
XXVI, 369 Seiten
Springer US (Verlag)
978-1-4419-5951-5 (ISBN)

Infos

Two Top Industry Leaders Speak Out Judith Markowitz When Amy asked me to co-author the foreword to her new book on advances in speech recognition, I was honored. Amy's work has always been infused with c- ative intensity, so I knew the book would be as interesting for established speech professionals as for readers new to the speech-processing industry. The fact that I would be writing the foreward with Bill Scholz made the job even more enjoyable. Bill and I have known each other since he was at UNISYS directing projects that had a profound impact on speech-recognition tools and applications. Bill Scholz The opportunity to prepare this foreword with Judith provides me with a rare oppor- nity to collaborate with a seasoned speech professional to identify numerous signi- cant contributions to the field offered by the contributors whom Amy has recruited. Judith and I have had our eyes opened by the ideas and analyses offered by this collection of authors. Speech recognition no longer needs be relegated to the ca- gory of an experimental future technology; it is here today with sufficient capability to address the most challenging of tasks. And the point-click-type approach to GUI control is no longer sufficient, especially in the context of limitations of mode- day hand held devices. Instead, VUI and GUI are being integrated into unified multimodal solutions that are maturing into the fundamental paradigm for comput- human interaction in the future.

Inhalt

Mobile Environments.- “Life on-the-Go”: The Role of Speech Technology in Mobile Applications.- “Striking a Healthy Balance”: Speech Technology in the Mobile Ecosystem.- “Why Tap When You Can Talk?”: Designing Multimodal Interfaces for Mobile Devices that Are Effective, Adaptive and Satisfying to the User.- “Your Word is my Command”: Google Search by Voice: A Case Study.- “Well Adjusted”: Using Robust and Flexible Speech Recognition Capabilities in Clean to Noisy Mobile Environments.- Call Centers.- “It’s the Best of All Possible Worlds”: Leveraging Multimodality to Improve Call Center Productivity.- “How am I Doing?”: A New Framework to Effectively Measure the Performance of Automated Customer Care Contact Centers.- “Great Expectations”: Making use of Callers’ Experiences from Everyday Life to Design a Satisfying Speech-only Interface for the Call Center.- “For Heaven’s Sake, Gimme a Live Person!” Designing Emotion-Detection Customer Care Voice Applications in Automated Call Centers.- “The Truth is Out There”: Using Advanced Speech Analytics to Learn Why Customers Call Help-line Desks and How Effectively They Are Being Served by the Call Center Agent.- Clinics.- Dr. “Multi-Task”: Using Speech to Build Up Electronic Medical Records While Caring for Patients.- “Hands Free”: Adapting the Task–Technology-Fit Model and Smart Data to Validate End-User Acceptance of the Voice Activated Medical Tracking Application (VAMTA) in the United States Military.- “You’re as Sick as You Sound”: Using Computational Approaches for Modeling Speaker State to Gauge Illness and Recovery.- “Cry Baby”: Using Spectrographic Analysis to Assess Neonatal Health Status from an Infant’s Cry.

Produkt-Details

• Erscheint lt. Verlag: 21.9.2010
• Zusatzinfo: XXVI, 369 p.
• Verlagsort: New York
• Sprache: englisch
• Themenwelt: Informatik ► Software Entwicklung ► User Interfaces (HCI)
• Themenwelt: Informatik ► Theorie / Studium ► Künstliche Intelligenz / Robotik
• Themenwelt: Technik ► Elektrotechnik / Energietechnik
• Schlagworte: Amy Neustein • audio search • automated speech systems • Human/Computer Interaction • Medical Informatics • mobile voice searches • multimodal call centers • Natural Language Processing • noise-robust processors • speech deployment • speech enabled mobile • speech enabled mobile applicati
• ISBN-10: 1-4419-5951-3 / 1441959513
• ISBN-13: 978-1-4419-5951-5 / 9781441959515