Knowledge Services Management (eBook)

Organizing Around Internal Markets

Peter K. Mills, Kevin M. Snyder (Autoren)

eBook Download: PDF

2009 | 2009
VIII, 189 Seiten
Springer US (Verlag)
978-0-387-09519-6 (ISBN)

Infos

Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities. The book explores a new internal market structure for these service organizations and the implications this presents for managers and scholars in the 21st century workplace. By adopting an internal market perspective, the book develops new organizational forms outside the traditional hierarchical paradigm, which is ill-suited for the emerging knowledge workplace, in order to effectively manage emerging knowledge services. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the 'Proventure Workplace', a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity.

---

Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities. The book explores a new internal market structure for these service organizations and the implications this presents for managers and scholars in the 21st century workplace. By adopting an internal market perspective, the book develops new organizational forms outside the traditional hierarchical paradigm, which is ill-suited for the emerging knowledge workplace, in order to effectively manage emerging knowledge services. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the "e;Proventure Workplace"e;, a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity.

Inhalt

Contents 6
Preface 7
DEFINING COMPETITIVE ADVANTAGE IN KNOWLEDGE SERVICES 8
UNDERSTANDING THE LOGIC OF KNOWLEDGE SERVICE SUSTAINABILITY: CUSTOMER ALLIANCES 30
BUILDING ADVANTAGE: MANAGING CUSTOMER ALLIANCES BY PROFESSIONAL DISTANCE 55
BUILDING KNOWLEDGE ADVANTAGE: INTERNAL MARKET IMPERATIVES 77
BUILDING ADVANTAGE: MANAGEMENT BY MISTRUST IN CONTROLLING EMPOWERED PROVENTURE WORKERS 101
BUILDING ADVANTAGE: DESIGNING THE RIGHT STRUCTURE FOR KNOWLEDGE SERVICES 118
THE INTERNAL PROMOTION OF IDEAS 144
CONCLUSION 159
REFERENCES 165
INDEX 188

Produkt-Details

• Erscheint lt. Verlag: 18.9.2009
• Reihe/Serie: Service Science: Research and Innovations in the Service Economy
• Reihe/Serie: Service Science: Research and Innovations in the Service Economy
• Zusatzinfo: VIII, 189 p. 50 illus.
• Verlagsort: New York
• Sprache: englisch
• Themenwelt: Mathematik / Informatik ► Mathematik ► Finanz- / Wirtschaftsmathematik
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Planung / Organisation
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Unternehmensführung / Management
• Themenwelt: Wirtschaft ► Betriebswirtschaft / Management ► Wirtschaftsinformatik
• Schlagworte: Control • Controlling • currentjm • customer alliances • Customer-Client alliances • Development • Innovation • Internal Markets • KN • Knowledge Production • Knowledge-service governance and control • Knowledge-Service logic • knowledge services output • Management • New service structures and designs • organization • Organizations • PR • Proventure Workplace • Service strategies
• ISBN-10: 0-387-09519-5 / 0387095195
• ISBN-13: 978-0-387-09519-6 / 9780387095196